We are open 7 days a week from 6:30 AM to 6:30 PM (Eastern Time Zone), excluding holidays.
Q11. Are your product environmental safe?
We believe businesses should work to offset their environmental impact as much as possible. Our service providers use high-quality, high-fficiency laundry equipment in order to reduce the carbon footprint.
Q10. What is All American Laundry refund policy?
All American Laundry strives to provide the very best quality cleaning for their customers. In the event you are not fully satisfied with the service, please contact our customer service.
Q9. What should I do if I have a problem with my cleaning upon delivery?
Should there be an issue with your service, call the store immediately and they will make every effort to resolve the matter to your satisfaction. Please understand that some issues, like persistent stains, may not be able to be resolved regardless of available products and our efforts.
Q8. Will my information be kept confidential & secure?
All American Laundry (AML) respects your privacy. Across our business, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to provide service and support, and share service and company news and offerings with you. We do not… Continue reading Q8. Will my information be kept confidential & secure?
Q7. How do I include a special note with my order?
Use Your Account profile tab on our app to make changes at any time, or send a special request. All the key information in your profile will enable us to accurately and professionally process your service orders.
Q6. What is the damaged garment policy?
If, in a rare instance, you find a damaged item in your order, please call our customer service as soon as possible. If it is determined that we are responsible for the damage to your garment, will provide you a credit to the original form of payment for the fair value of that garment, as… Continue reading Q6. What is the damaged garment policy?
Q5. How do I pay for my laundry order?
During sign up process, you will be asked to enter your credit card details. We will use your card on file for all transactions. All American Laundry (AML) applies highest security standards to deliver secure and reliable payment solutions that make your experience convenient and reliable. AML does not share your credit card information with… Continue reading Q5. How do I pay for my laundry order?
Q4. Do I have to be home for the pickup and delivery?
It is not necessary to be present for pickup or delivery as long as we agree upon the method to receive/drop off your clothes.
Q3. Where can I leave feedback for All American Laundry?
We would love to hear from you on how we did and how can we improve our services. The vast majority of consumers read reviews for local businesses on Google reviews. All American Laundry (AML) app shows the business rating based on AML verified customer reviews. Your review is very important to the success of… Continue reading Q3. Where can I leave feedback for All American Laundry?